1. Introduction

Welcome to Prime Life Clinic’s privacy policy. We are committed to safeguarding your personal information and ensuring its confidentiality. This policy outlines how we collect, use, and protect your data when you use our TRT and other health and well-being services we offer.

2. Data Collection and Categories

We collect the following types of information:

• Personal Information:
  • Contact Details: Your name, address, phone number, and email address.
  • Medical History: Relevant health information necessary for providing TRT and other health and well-being services we offer.
  • Identification Data: Passport, driver’s license, or other identification documents.
• Health Information:
  • Symptoms: Details about your symptoms, medical conditions, and treatment history.
  • Lab Results: Blood tests, hormone levels, and other diagnostic data.
• Payment Information:
  • Billing Details: Credit card information, bank account details, and payment history.

3. Purpose of Data Processing

We process your data for the following purposes:

• Treatment and Consultation:
  • To assess your eligibility for TRT and other services.
  • To create personalised treatment plans.
  • To monitor your progress and adjust treatment as needed.
• Communication:
  • To contact you regarding appointments, test results, and health updates.
  • To provide relevant health information.
• Billing and Payments:
  • To process payments for our services.
• Legal Compliance:
  • To comply with UK laws and regulations.

4. Data Security Measures

We take the following security measures to protect your data:

• Encryption:
  • All data transmitted and stored is encrypted.
• Access Control:
  • Limited access to personal information by authorised staff only.
• Regular Audits:
  • We conduct periodic security audits to identify and address vulnerabilities.

5. Data Retention

We retain your data for as long as necessary to provide TRT and other health and well-being services and comply with legal requirements. After this period, we securely delete or anonymise your data.

6. Your Rights

As an individual, you have the following rights:

• Access:
  • Request access to your personal data.
• Correction:
  • Correct any inaccuracies in your information.
• Erasure:
  • Request deletion of your data (subject to legal obligations).
• Withdraw Consent:
  • You can withdraw consent for data processing at any time.

7. Sharing Information

We may share your data with the following parties:

• Healthcare Professionals:
  • To provide TRT and other health and well-being services we may offer.
• Payment Processors:
  • For secure payment processing.
• Legal Authorities:
  • As required by law.

8. Cookies and Tracking

Our website may use cookies for analytics and functionality. You can adjust your browser settings to manage cookies.

9. Changes to Privacy Policy

We may update this policy periodically. Check our website for the latest version.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at support@primelifeclinic.com.

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